One question I often receive from new potential customers is ‘Can I get a discount at The Great Catsby?’ This is always an uncomfortable one for me to answer. Yes, I am aware I am more expensive than everywhere else you’ve probably looked but I believe I provide high-quality care and accommodation so that you and your cat can both enjoy your holidays without worrying.
If you are asking about discounts in general then ‘Yes I do give a discount at The Great Catsby’. I give discounts to my customers. To those who value what I offer and to those who want their cats to be happy. Read on and I’ll tell you all about how you can get a discount.
Do new customers receive a discount?
No, currently there are no offers or discounts for new customers at The Great Catsby.
Leaving your cat for the first time is a worry, and I try to make things easy as possible for new customers. I send out a series of emails to new customers before they arrive for the first time. The emails include information about what to bring, what to expect, how to access your daily updates and more.
As soon as your cat arrives, for the first time, I spend lots of time with them. I actually spend lots of time with all the cats in my care but more so for new arrivals.
The first time can be daunting for cats, they are in a new environment and the people they love and trust aren’t there anymore. However, by spending quality time with them, understanding their body language and meeting their needs I am able to slowly gain their trust.
Once we’ve got to know each other, your cat will slowly gain confidence and their little personalities will shine through.
Most customers bring their cats and tell me ‘my cat doesn’t really like people’ or ‘she will only come to me’. This means I have to work extra hard, using my skills and knowledge to make sure your cat is happy and content whilst your away. An unhappy cat doesn’t bear thinking about. Not only could it cause health issues if your cat is stressed but it would also return home resenting you for leaving him.
I do and have always done what I would want someone to do for my cats if I was away. It’s never easy leaving them but knowing that they are being showered with affection and attention, and loving every minute makes it easier for you to enjoy your holiday.
Due to the extra time I spend before and during a new cat stay I am unable to offer any discount at The Great Catsby. However, if your cat comes back 9 times out of 10 the returning cats settle much quicker, they remember the smells and sounds at The Great Catsby and it’s not as daunting for them. Plus after their first stay, you will receive a loyalty reward card.
What is your loyalty reward scheme?
From 1st November 2019, I’m introducing a new loyalty card. All previous discounts will no longer apply for bookings made from the 1st of November onwards.
You’ll be given a loyalty card with your next stay from November onwards. I am happy to store your card and mark it after each stay or you can keep it and bring it each time.
The reward card enables you to collect points and earn special offers and discounts. There are 12 spaces to earn a total of 60 points. Points will be awarded for each stay, review, or referral. If you collect twenty points you will receive a free gift!! As soon as you reach forty points you are entitled to 10% off your next stay – no matter how long or short! However, the main attraction is when you complete the card and earn sixty points. Reaching sixty points automatically puts you to a VIP level. You will receive a 15% discount on your next booking. PLUS you will be entitled to a discount on every single future booking plus other special surprises!
It is my way to say thank you to those who trust me completely with their babies. I know it’s not easy leaving them, no matter how many times a year you do. But thank you, for your trust, your support and allowing me to be part of your cat’s life.
Do cats get goody bags when they leave?
Not after the 31st of October 2019. Goody bags will only be given to those redeeming their free gift from their loyalty card points.
Since opening, back in May 2017, I have given goody bags filled with toys and treats to all customers. I’ve spent more hours working out who already had what gift and what each cat would like. I tried to do a different selection of toys for each stay. For kittens, older cats, long-haired cats, cats on a diet they all got specially selected items to suit their needs. All that took time away from being with your cat during the day.
For the lovely customers that have a collection of goody bags, you’ll now get a discount as a VIP. Not only would you get a reduction in the cost of your cats’ holiday but the toy mountain doesn’t grow.
For anyone that still wants a goody bag, they will be available to purchase for £12.50 each. Just let me know when you’re booking in that you would like a goody bag to take home.
If you have any questions about the price or what’s included then check out this link or send a message.